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Merge previous accounts with same email address

Question asked by Priscilla Miller on Feb 6, 2017
Latest reply on Feb 6, 2017 by Kona Jones

Hello, Canvas Support


How can you merge a previous account using a different student ID number associated with the same email address? Without creating a whole new email address.


I don't want to delete any information from the previous account just want the new ID number to be active. The system does not allow me to do it if the email address is the same.


Is this possible to do awaiting your response.



Ms. Miller