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Google app Submitting Issues

Question asked by Brenda Mueller on Feb 9, 2017
Latest reply on Apr 11, 2017 by Katie Hyser

I have started using the external tool for the google doc cloud assignment submission. When some students submit it gives them a blank bock that says close and at the of the assignment it says "there was an error while submitting this assignment" Am i doing something wrong? is there a solution to this? Is it becuase they are all submitting at once? how do i solve this because now in canvas they will loose their work. Yes, it is saved on google drive but in order to turn it in they would need to re-type it. No, the file open does not work, the box stays blank and doesn't let them open something from their drive to turn in. 

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