AnsweredAssumed Answered

My exam is stuck on loading, can't take the test

Question asked by Brett Singler on Feb 10, 2017
Latest reply on Jun 22, 2017 by Kona Jones

Hi, I'm trying to take an online exam for my class through Canvas, and the exam isn't loading in.


I click the test link, then "take quiz," and then I'm brought to a page that says 'loading..." and has the question numbers listed on the right in this format ((?)Question 1).  Under the listed questions on the right, is the due time for the test (its a 45 minute time limit).


I can click on the question numbers, but nothing happens.  Same with when I refresh the page, it returns the page to the same state.  Also, I can back out of the exam, and when I return, I can click "Resume Quiz," which brings me to the same "loading..." screen.


Does anyone know whats going on, is it a recurring issue, is there anything I can do about this?

Like I said, its a timed quiz, so I'm probably taking a zero on this attempt. Luckily I get two attempts, but I need to make sure it will work before I try to "re-take" this test.


Thanks for any and all help.