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SpeedGrader: papers not loading

Question asked by Despina Margomenou on Feb 11, 2017
Latest reply on Feb 15, 2017 by Stefanie Sanders

SpeedGrader on CANVAS issue: Some papers cannot open and I get the message " Preview not Available
An error occured while converting this document". Any ideas as to a) what causes this, and b) how to solve this issue? I use Speed Grader a lot and this happens too often. 

Thank you