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Best practices handling a deceased user's account

Question asked by on Feb 13, 2017
Latest reply on Dec 20, 2017 by

I searched the guides and forums, but couldn't find any information so I am asking it here: how do other universities deal with the Canvas account of a deceased colleague or student?


At my university, we have a set of procedures to follow when this happens, and this includes disabling this person's account in our LMS (currently Blackboard, we're moving to Canvas soon). This occurs because colleagues or fellow students often find it eerie to still see this person's account in their courses. Simply deleting the user is not an option though, as the next of kin (or the university itself) may want or need to be able to access the deceased's files later on.

How do other schools or universities handle this situation?