I have students submit their essays to TurnItIn through the Canvas interface, and then I grade/comment via Crocodoc Speedgrader. On the Crocodoc page, there's a button that displays the TurnItIn similarity score (see screenshot below for reference--it's the orange square), and I should be able to click this to access the full report. However, my button just takes me back to the course homepage and gives me an error message that says, "Couldn't find valid settings for this link."
Has anyone else experienced this problem? Any idea if this is a support ticket for Canvas, for TurnItIn, or for my own IT support team?