Canvas reports error in running Turnitin? How to troubleshoot?
AIM EMBA, welcome to the Canvas Community! Your first best course of action will be to initiate a support ticket with Canvas (How do I get help with Canvas?); a support engineer can evaluate the problem you're encountering and determine whether the error is originating with Canvas or with Turnitin--and if it proves to be the latter, you'll then need to contact Turnitin Support for additional assistance.
The Community might be able to assist you if you can provide specifics of what's occurring. I'd recommend that you first look through the Plagiarism group, as it contains a veritable wealth of information about Turnitin, including details of various issues and errors users have encountered along with their suggested remedies. You'll need to join that group to participate, and you can easily do so by clicking on the link to the group, then selecting Join Group from the Actions menu at the upper right of the page.
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