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Trouble with opening or deleting student paper using Turnitin in Canvas

Question asked by Tina Luffman on Feb 28, 2017
Latest reply on Feb 28, 2017 by Tina Luffman

A student submitted an essay into Turnitin in Canvas. The format is one that I can't open. I have gone into Assignments and deleted it, but the assignment still lingers when I go into the gradebook. The student is therefore unable to resubmit this assignment. Here is the message I am receiving. Any ideas on how to get to the paper or delete it?

 

Tina

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>InternalError</Code>
<Message>
We encountered an internal error. Please try again.
</Message>
<RequestId>16D973E98BB5BD73</RequestId>
<HostId>
D15RoIHs8q5UvhMlpfQbjM7IZ7BG9W9OuBWB1knVCoxBu5zWPkep0Lb25/yAgum8abhEYgskpLU=
</HostId>
</Error>

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