I tried opening one of my course modules and it tells me I'm unauthorized, what would be the possible reason, I'm so confused.
Jennifer Pennington, are you the teacher or the student in this course? If you are a student and getting that error it could be that your Instructor has restricted the content or moved it. It could also be something with your computer. I recommend switching browsers (try Firefox or Chrome) and/or clearing your cache - How do I clear my browser cache on a PC? If it's still not working after that then I would contact your Instructor directly - make sure to be very specific about where you are clicking when you get the error message. This is the global Canvas Community so we don't have access to the course to see what the problem is. Good luck!
Hi Jennifer Pennington ~ It's been a while since we've heard from you, and I want to make sure that everything is going well! I hope that the suggestions that Kona provided were useful! For now, I'm going to mark this question as "Assumed Answered". However, you and anyone else in the Canvas Community will still be able to comment on this question. If you have a few minutes to provide an update, that would be awesome as well. That way, if others find the same issue as you did, they'll be able to learn from your experience.
I'm a teacher on Canvas and my students are having the same problem, and it's not because I restricted the content or moved it. I've seen variations of this question all over Canvas, and variations of this answer, and the advice to contact your instructor, which is unfortunately completely unhelpful! As the instructor, it looks just fine to me. But a quarter of my class is reporting this problem. There's a bug here that needs to be fixed!
There is something wrong with your course or content settings. I have never encountered a user getting "unauthorized" alert without it being something in the settings of the course/content. If you're not seeing the cause, then you should talk to your school's Canvas admin who can diagnose what setting needs to be changed. Here's my usual troubleshooting path when one of my school's faculty contact me.
the most likely causes:
If you provided them a direct link (such as in an email or course announcement),
check to make sure the course and the content is published.
check the student is enrolled in the course with that content.
check the course dates (including the term) are active (so it's not before the start date or after the end date).
If it's a link in a course,
check the content is published
check that it's not a link to a different course
Finally, check the content in the student view.
Since you mention that its only some of your students, you may find it useful to find out what's the commonality of those students having problems, as that may help you isolate the cause. Are they all from the same section or group? Were they NOT part of one of your past courses while the others were?
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