For some reason, one of my student's assignments won't download, even though it appears to have been submitted correctly and it's in the proper format (docx). All I get is "generating preview" for longer than a minute, until a message comes onto the screen that says, "Preview not Available. An error occured while converting this document."
I've tried shutting down and restarting Canvas (as well as my computer and my browser), but nothing helps. It wouldn't be a big deal, since I just had my student submit the assignment through email...but the assignment still shows on the Dashboard, and I can't get rid of the darned thing. Can anyone help me delete it?