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Highlights, strikethroughs, comments in Speedgrader?

Question asked by Marcel Brouwers on Apr 9, 2017
Latest reply on Apr 27, 2017 by Marcel Brouwers

When I include comments, highlights, or other notes on students' written submissions, often they are unable to see where my notes are supposed to be; that is, the highlights are floating in space and my comment arrows are pointing in a different place than where I put them.  Any ideas on why this happens?  Sometimes, when I return to a graded document, those marks are in different places too even though I always use the same machine for my grading (MacAir, Safari browser).  It's more frustrating than anything, because I (and students) have to spend time to make sense of my arrows and notes belong before dealing with their real content.  Thanks!