Adrienne Gauthier

Crocodoc processing issues?

Discussion created by Adrienne Gauthier on May 3, 2017
Latest reply on May 8, 2017 by Lisa Risch

hi all - we've had a few recent issues with Crocodoc processing documents. The effect is that Teachers don't see the Crocodoc commenting toolbar and instead just the preview with the Box icon in the corner.


Edited to add: Not everyone is seeing this. It's random, but recurring and frequent enough to give us a reason to investigate more. We'll download and re-up a student doc that didn't work, and it works.


We heard this back from Tier 1 and I was surprised it wasn't on the Known Issues page


Is this happening to anyone else? Any immediate work-arounds besides students resubmitting themselves or asking students to submit PDFs instead?