AnsweredAssumed Answered

SMS/TEXT sent to student... ??

Question asked by jared.flaherty@park.edu on May 9, 2017
Latest reply on Jul 2, 2017 by chofer@morainepark.edu

Hi!

 

On Sunday evening a student received the following 2 text messages from Canvas:

 

 

 

The student does have their cell phone number added to their user account, however all of their Notification Preferences have SMS/TEXT disabled and set to never notify via SMS/TEXT for anything in the Notifications grid/table.

 

The instructor did not do anything in the course to trigger this.    In fact, the instructor wasn't even in Canvas at all this past Sunday.     

 

I contacted Canvas support and they had to escalate it and said it was "very strange"...   just curious if anyone knows what caused this.

Thanks!

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