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SMS/TEXT sent to student... ??

Question asked by on May 9, 2017
Latest reply on Jul 2, 2017 by



On Sunday evening a student received the following 2 text messages from Canvas:




The student does have their cell phone number added to their user account, however all of their Notification Preferences have SMS/TEXT disabled and set to never notify via SMS/TEXT for anything in the Notifications grid/table.


The instructor did not do anything in the course to trigger this.    In fact, the instructor wasn't even in Canvas at all this past Sunday.     


I contacted Canvas support and they had to escalate it and said it was "very strange"...   just curious if anyone knows what caused this.