I have students that are using Chromebooks(current OS/Browser) that are not able to see images while in the class. I am new to using chromebooks and have looked for browser settings and info in Canvas discussion boards and could not find anything that would help.
Hello Kristin,
I have had reports that images are not available both on or off campus. I know that Google Chrome has turned off/removed a lot of built in support so that the browser can run faster. I am wondering if I am just missing a setting in the browser. I know that everything is now in HTML5 and I should be good with either a chromebook or chrome browser on another device but you never know. I will put in a support ticket just to make sure.
Thank you for your response.
We use Chromebooks heavily and have not had any issues. Are these images uploaded as a Canvas file or a link to an outside source? Is it possible your firewall is blocking the image?
These are images that have been uploaded directly into my course. I will check with our network team to see if there are any web filter issues that could be blocking the images.
Hello Michael Evans...
I noticed that it's been almost two months since we last heard from you, and so I thought that I would check in. Were you able to determine why your students weren't able to see images in their course(s) using Chromebooks? If so, would you mind sharing what you've learned back here in this discussion topic? Or, if you are still looking for some help with this, please let us know that, too. Since we have not heard from you in quite a while and since there hasn't been further discussion taking place, I am going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional replies below. I hope that's okay with you, Michael. Looking forward to hearing from you soon!
Hi Michael Evans -- That's very unfortunate! Can students see the images while off campus on the same device? In either case, I recommend submitting a ticket with support. (How do I get help with Canvas as an instructor?) When you hear back, it would be great if you could provide a short update. That way, if others experience the same issue, they have some details about a possible reason as to why it occurs.