AnsweredAssumed Answered

Is anyone else having issues with closed captions not showing properly in full screen mode?

Question asked by Melinda Yerdon on Jul 24, 2017
Latest reply on Sep 26, 2017 by Melinda Yerdon

I have an instructor that contacted me today with this issue:

> I have a question regarding closed captioning in Canvas. In adding closed captioning to my videos, I've noticed that the captions are OK if the videos are played at normal size. However, of the video is played full screen, the caption lines overlap and are hard to read. Any insight on this issue? I created the video in Camtasia 3. If I export the video to TechSmith's (the Camtasia vendor) site, the closed captions work fine regardless of window size.

 

Any help is greatly appreciated!

Outcomes