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Feedback from Speedgrader not working when TurnItIn on

Question asked by Grant Harbor on Jul 28, 2017
Latest reply on Sep 24, 2017 by Kenneth Rogers

When an assignment is connected to TurnItIn it seems that the Feedback features of Canvas don't work properly?


We are finding that teachers comments in the Feedback section of the Speedgrader are not appearing to students when they look at the task. Weirdly if the student puts a comment into the Feeback discussion these do appear to the teacher!??


Watch the video below to see the issue in action: Commenting Error - ClickView 


If anyone has any solutions that would be helpful because our teachers like to use TurnItIn for the similarity report but use to cool integrated features of Canvas feedback for more generic comments or audio responses.



Grant Harbor