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How can a student reset their password using the free version?

Question asked by Alyssa Sermersheim on Aug 19, 2017
Latest reply on Aug 24, 2018 by Tony Hernandez

I have a student who can log-in. He had an account last school year and upon returning has not been able to log in. When we submit a ¨Forgot My Password¨ request he receives an email that states the following:


You requested a confirmation of your password for logging into Canvas.

This address is associated with the login, "116010470220868212736".

The password for this login should have been given to you by the system administrators at Free For Teachers, and Instructure doesn't have access to your password. If your password is not working, please contact the system administrators about changing or verifying your password.