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Self - Registration Not Prompting Students for Passwords

Question asked by Kevin Wright on Aug 23, 2017
Latest reply on Jan 23, 2018 by

Hi guys, 


I put in a ticket for this but it's taken forever to get back to me and I've had to reset about 50-100 passwords manually today. It's getting old. 


We are a third party offering a course through Canvas and we have teachers across Texas self-register students. The problem is that it's not prompting students who create new accounts for a password. This is becoming a real issue that's snowballing. 


Has anyone else experienced this and what could possibly be going on?