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Feedback comments missing

Question asked by Margaret Bruemmer on Sep 3, 2017
Latest reply on Sep 4, 2017 by Kona Jones

Hello All--I hope someone can help me with this issue.  I am an instructor.  I've had no problems using Canvas for about a year now, and suddenly I have a couple of students reaching out to me that they can't find the comments I've made on their papers.  The blue speech bubbles are in the places where I put the comments, but when they click on the bubble, there are no comments.  I myself looked back into the speedgrader and indeed some of the comments are missing (not all).  And it only happened with two students--the other students' comments were fine.  Can anyone explain this?  Thanks in advance.

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