Students have been turning in homework online and this is what I see when I go to grade it. I am at a loss for the reason why.
That is super strange! Can you view the work when you download and open it?
No I see the same message
On Mon, Sep 4, 2017 at 2:54 AM email@example.com <firstname.lastname@example.org>
Hmm... I'd definitely contact Canvas Support about this.
Hi Anson ~ In early September, you posted this question to the Canvas Community. How are things going? Did you hear from Canvas Support on how to resolve this issue? If so, could you share what you learned? I'm sure other Community members would find it helpful to know what caused this for you and your institution. Thanks!
Unfortunately I did not receive an answer from Canvas or from my district.
So I have opted to have students turn in their work another way.
On Wed, Oct 25, 2017 at 6:28 PM, email@example.com <
Anson, we are so sorry to hear this, and would like to investigate why you did not receive a response from Canvas Support; if you wouldn't mind, please provide the case number that was assigned so we can track it down.
Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment. Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.
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