AnsweredAssumed Answered

DocViewer Unable to Display Chinese Characters

Question asked by Andy Smart on Sep 13, 2017
Latest reply on Sep 25, 2017 by Roxanne Conroy

Hi all,


I'm working with an instructor who noticed that when she tries to view a PowerPoint containing Chinese characters in the LMS, all characters are replaced with white squares. She was able to view files with Chinese characters previously, which leads me to believe that DocViewer may have difficulties displaying certain character sets. Is this a known issue? Are there any work arounds out there? I did a cursory search of the community but was unable to find anything.