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Why are the Doc Viewer feedback tools missing from a Turnitin assignment?

Question asked by Michael Smedshammer on Sep 17, 2017
Latest reply on Oct 26, 2017 by Meg Yanalunas

Does anyone know why a Turnitin LTI assignment would not show the Canvas feedback tools in the speed grader, as in the top example in this picture? Thanks for your help! 

Turnitin Canvas Feedback Tools Show Missing in One Example, Not in the Other