I cross-listed a course section and now cannot see the section. I have no access to it and don't know how to find it.
What part of the section are you looking for? The students? The content?
The content of the course section that I was trying to cross-list with another section ("People,” files, discussion posts, attendance, all) was wrongly linked with a completely different course. I can see the content because I am the instructor of the course to which the content was attached, but my students can’t because they are not registered in it.
I am afraid to “de-cross list” because the Canvas instruction guides warn that content will be lost in doing so.
Carol, unfortunately I only know the basics of cross-listing (we don't use it at our school), so I've shared this with some of our Community Coaches and also with the Canvas Admins to see if we can get the extra help/support we need to figure this out!
You can see the cross-listing in the parent course, by clicking on Settings then Sections. This will show all courses cross-listed into the parent course:
I believe (although not 100% certain) that you should be able to remove the cross list in your test or beta instance to make sure no content is lost before doing so in the live course. Typically, it's not that content or student work is "lost" but it gets taken out of the cross listed course, and put back into the original courses..
Hi Carol, I think what you meant is that the course shell that originally contained your section of enrollments (and still contains the content you put there) is no longer in your list of courses. Is that right? When you go to Settings/Sections of the course you cross-listed to, do you see two sections there?
If so, that's because when you cross-list a section it moves all the enrollments, including yours as teacher, to another course shell, which means right now the original shell is not your course. If that's what happened, the way to fix it is de-cross-list the section which will put it back in the original course shell which still contains the content. Then you'll be enrolled as teacher and able to enter it.
It is a good idea to talk to your system administrator or Canvas help desk on your campus as has been suggested. They can double check all this for you because they have access to your original course shell.
FYI In Canvas, there is a difference between a course (which contains the content) and a section (which contains the enrollments). The section is where the enrollments are located, not the course content. Sections can be moved between courses which is what cross-listing does. It does not remove the original course or affect its content. (Student work is another matter! Hopefully students haven't done any work while they were cross-listed into a different course.)
Hi, Carol Reese! I'm not by any means a cross listing wizard or anything...so I'm going to copy the queen of cross listing, Tracey DeLillo, to see if she can help you sort through some of these things. We cross list quite a bit and I'm constantly amazed at her brain (I'm fairly certain her brain is cross listed with the official guide or something!).
Yay! Thanks Kenneth!
This is tough to troubleshoot without seeing the courses/sections in question, but my first recommendation would be to look at all of your courses to see if you can find the missing section (It will be in Settings > Sections). Unless your institutional permissions are different from ours, you would not have been able to accidentally cross-list with someone else's course.
Once you do find the "missing" section, you can de-crosslist it from that course and it will return to the right place. If the students completed work in the course they're not supposed to be in, then yes, that content will be lost. If they completed work in the correct course shell BEFORE you cross-listed it elsewhere, their work will be restored in the correct course.
All this being said, if you have a local Canvas admin to work with, I highly recommend contacting that person. I would also note that in our environment, teachers can cross-list but not de-crosslist. So you may or may not have that permission anyway, and might need to contact an admin.
The most common error that I see, me making the error, is accidentally cross-listing to an unintended course.
Hello there, Carol Reese...
I noticed that there hasn't been any new activity in this particular discussion topic for two months, and I wanted to check in with you. Have you had an opportunity to review all the feedback that you've received from members of the Canvas Community? Did any of the responses help to answer your question? Are there any outstanding questions you have yet as it relates to your original question? If you feel that one of the above responses has helped to answer your question, please go ahead and mark it as "Correct". However, if you are looking for some help yet, please let us know by posting a message below so that the Community can help you out. For now, I am going to mark your question as "Assumed Answered" because there hasn't been much activity in this topic since September 19th. However, that won't prevent you or others from posting additional questions/comments below that are related to this topic. I hope that's alright with you, Carol. Looking forward to hearing from you soon!
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