Dear all
I am a course manager at ITC and I received a message from two students saying that they can't access to the canvas platform (since Friday). Apparently, there isn't any error message, just a loading icon...All the teachers can access to the course, so this seems to be just a problem for the students. Can you help me with this? Thank you.
Ana Duarte
Hi Ana Duarte 
Sorry to see your question has gone un-answered since the 18th. Has this been solved since you posted? If not, lets look at a couple of troubleshooting questions that may help narrow down the issue:
Where are your Students and Staff accessing Canvas from? Is it the same network (same building?) or are they all in different locations? (online)
Is there a single browser you're all using or are there various cases across various browsers?
Hi,
The problem was solved after 3 days... during that period students couldn't access the course contents... We would like to know what happened to try to avoid in the future the same situation.
The students were in different locations - in this case, in India and Yemen. They tried to access with different browsers and the problem was the same.
We made also an experience - I changed the role of some teachers (to students) and they tried to access from here (ITC building - Netherlands) and they couldn't access. Just as teachers, but not as students.
Thank you.
Ana
This is really helpful info, Ana. Your best bet here will be to get in contact with Canvas Support. I'd suggest using the help link on the left side (see How do I get help with Canvas as an instructor?) and giving them a call asking about student accessibility from those areas during that specific date range.
This is really helpful info, Ana. Your best bet here will be to get in contact with Canvas Support. I'd suggest using the help link on the left side (see How do I get help with Canvas as an instructor?) and giving them a call asking about student accessibility from those areas during that specific date range.