what can i do to remove her name in the class where she was not enrolled?
Hello Maribel Tubera Welcome to the worldwide Canvas Community, where Canvas users such as yourself can exchange ideas and tips with one another.
This can be tricky for a few reasons. For one thing, your Canvas administrator may have disabled this ability. For another, even if the administrator has not disabled the ability, you may still want to consult with your Canvas administrator before doing this. The reason is because, as this document that answers your question indicates, removing a student "removes all associated coursework and grades from the course." I realize you said that the student appears twice, but my main recommendation before you do this is to do it first on your TEST instance of Canvas before doing it on your actual course site. There is information on accessing your test instance here: How do I access the Canvas test environment as an instructor?
The next question to ask--especially if your Canvas enrollments are based on a student information system and not done manually--is how this occurred, to begin with, so that it does not happen again and cause potential confusion for another instructor in the future!
I hope this helps, Maribel!
Hello there, Maribel Tubera...
I wanted to check in with you because I noticed that we have not heard from you since you first posted this question to the Canvas Community website on September 26 and then received a response from Ken Black (Nice Work) a day later. Have you had a chance to review Ken's reply? If so, did it help to answer your question? Do you have any additional questions as it relates to your initial posting here? If you feel that Ken's feedback has helped to answer your question, please go ahead and mark his response as "Correct". However, if you are still in need of some assistance from Community members, please let us know by posting a message below so that we can help you out. For now, I'm going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional questions or comments below that are related to this topic. I hope that's alright with you, Maribel. Looking forward to hearing back from you soon!
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