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User PageView API Data Hole

Question asked by Brett Huggins on Oct 2, 2017
Latest reply on Oct 4, 2017 by Kona Jones

I'm attempting to generate reports of our instructor's activity to create a sort of report card for them, and I'm using "/api/v1/users/:user_id/page_views" to pull that information.  I'm running into a strange situation that's causing some major concerns for me.  For one user in particular, I'm unable to pull page views for one day, Sept the 24th.  I'm able to pull his activity for the 23rd and 25th, and I'm able to pull the activity of other faculty from 24th.  Additionally, when viewing the instructor's profile on Canvas itself I can see page views for the 24th, and download the CSV report of his activity.

So far I've been unable to find any reports of something similar happening to others, but I want to reach out to see if anyone has any theories on what could be happening, or even better, has encountered this themselves.


Thanks in advance for any input you can provide.