AnsweredAssumed Answered

Turnitin and Canvas Integration - Not Working for Students?

Question asked by Gideon Williams on Oct 6, 2017
Latest reply on Oct 12, 2017 by

We are experiencing problems with the student view of assignments submitted and checked in Turnitin.

When a student views their work through the assignment they see this:

When they click on the View Feedback they get the wheel of death


When they click on the Word document link it downloads only to get this message:

Clicking Yes they get this:

Clicking on Details it tells then that Microsoft Word failed to repair the document


Clicking on the Turnitin plagiarism score rating gives them this message:


Has anyone else experienced this problem? Is it Canvas related? I have sent similar information to Turnitin.


SOOOOOOO frustrating as students need to see and learn from the issues.