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Canvas Indicated Time Extension but did not deliver...

Question asked by Richard Howe on Oct 12, 2017
Latest reply on Feb 16, 2018 by Richard Howe

I had two students e-mail me this morning saying that they received a message from Canvas indicating they would receive the full two hours to take an exam even though they started less that two hours before the deadline. Neither student actually received extra time and Canvas properly cut them off at the deadline, but they changed their testing behavior (slowed down) because they thought they would have the extra time. I have never heard of this happening before and I certainly did not extend the deadline for those two students. Has this happened to anyone else? I did extend the deadline for one other student...could that have messed up the deadline for others?

Thanks in advance.