I am not able to make comments in the grader on my PC for documents submitted as .docx
Hi there Joshua Gurkin Welcome to the Community!
Are you saying you're unable to make comments in Speedgrader on your desktop? or within DocViewers annotation tool? There could be a few things to look at. What browser are you using? Does this same behavior happen across all courses or students you're grading or just .docx? DocViewer has compatibility with that file type, so I'm wondering if it's isolated to a specific student or if it's something acting up in your instance. Is the document fully loading or are you just unable to comment?
Feel free to answer back or shoot us some screencaps. Hopefully we can get this figured out for you soon!
Roxanne Conroy Sorry, I was unclear. I cannot do any annotation using DocViewer. The comments box in SpeedGrader shows up on the right hand side. This is happening to all students who submit non-PDF files. I can see the file in the DocViewer window, but all the annotation tools are missing. I wonder if this is in any way tied to the issue I'm experiencing in the Teacher app.
Thanks so much for the added info! So just to clarify and ask the silly question, is the screencap you just showed above from the desktop version of Canvas? Or are you on a tablet / smart device using the Teacher App?
Roxanne Conroy That is from the desktop. I have submitted a separate ticket for the issue on my iPad.
I wonder, are you using Free For Teacher or a Normal paid instance of Canvas. I see in the Canvas Release: Canvas DocViewer notes that FFT has limited notation capabilities. Also, are you trying to grade in anonymous mode? Annotations are not available in anonymous peer reveiws.
If you are using a normal instance of Canvas, and the documents are .docx (which is a supported format according to the What types of documents can be previewed in Canvas? document) then I wonder if this looks the same across different browsers for you?
We are using Canvas provided by our district. I am not trying to be anonymous, but I did assign anonymous peer reviews on this assignment.
If you pull up another assignment within the course that does not have anonymous peer reviews, you may very well see that the Annotation tools are present.
Here's a Feature Idea to vote on that, if completed, would allow you to use annotation tools while anonymous peer reviews are enabled in an assignment: Allow Instructor Markup via DocViewer Even When Anonymous Peer Reviews Are Enabled
Hi there, Joshua Gurkin...
As I was reviewing older questions here in the Canvas Community, I came across your question. I noticed that there hasn't been any new activity in this topic for about four months. It looks like you and Roxanne Conroy have been working through this issue. Is there a response from Roxanne that you feel has answered your question and that could be marked as "Correct"? Or, are you still looking for some help with this question? If you feel that one of the above responses is "Correct", please go ahead and mark it as such. But, if you're still looking for some help with this, please let us know so that Community members might be able to help you. For now, I'm going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional questions and/or comments below that are related to this topic. I hope that's alright with you, Joshua. Looking forward to hearing from you soon.
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