A couple of student's in the same course receive the following message:
Quiz Error
There was a problem with the Canvas request. Failure reason: a quiz submission already exists. Error report ID: 735572.
Has anyone had this error show up and what is the solution? I have 4 out of 25 students with this issue. They have logged completely off and back on and that hasn't worked.
Thank you. Will do.
Dan Kurtenbach
“The credit belongs to the man . . .who strives valiantly; who errs, who comes short again and again; . . . who spends himself in a worthy cause, . . . if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
― Theodore Roosevelt
How do I send a message to an infrastructure engineer?
Dan Kurtenbach
“The credit belongs to the man . . .who strives valiantly; who errs, who comes short again and again; . . . who spends himself in a worthy cause, . . . if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
― Theodore Roosevelt
It depends on how your school have the help menu configured, but when you're in the course in Canvas you should see a "Help" link on the far left side of the screen. If you click the link you should then see the option to "Report a problem".
Hello Dan Kurtenbach...
As I was looking through older questions here in the Canvas Community, I came across your question. I wanted to check in with you because I noticed that there hasn't been much activity in this particular discussion topic since the end of October 2017. It looks like Steve Watts has suggested that you reach out to the folks at the Canvas Help Desk. Have you had an opportunity to do that? If so, what was the outcome of that conversation? Would you be willing to share that with us back here in the Community? Or, if you are still looking for some help from Community members, please let us know that as well. I'm going to go ahead and mark your question as "Assumed Answered" because there hasn't been any new activity in this topic since October 31, 2017. However, that won't prevent you or others from posting additional questions and/or comments below that are related to this topic. I hope that's alright with you, Dan. Looking forward to hearing back from you soon!
I figured out a way around it. Now the only issue is sometimes grades won’t transfer from Canvas into Skyward.
Dan Kurtenbach
“The credit belongs to the man . . .who strives valiantly; who errs, who comes short again and again; . . . who spends himself in a worthy cause, . . . if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
― Theodore Roosevelt
I guess it was a bug so the problem has been solved thus far. As far as the quiz message we have not experienced the issue.
Dan Kurtenbach
“The credit belongs to the man . . .who strives valiantly; who errs, who comes short again and again; . . . who spends himself in a worthy cause, . . . if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
― Theodore Roosevelt
Hi Dan
I've not seen that particular error before but I'm wondering if a course teacher edited the quiz or changed its settings after students had started to take it. I recommend that you log a support ticket with Instructure. Give them the details of the course and quiz where the problem occurs then an engineer should be able to trace what's going wrong.