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Lockdown Browser not allowing students to view quiz results

Question asked by Glen Parker on May 28, 2015
Latest reply on Mar 28, 2018 by Kimberley Harris

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I don't know if this has always been the case, but when a student takes an exam in a course through Respondus Lockdown browser, they can't view the quiz results/responses once they finish. Canvas thinks you have already viewed the results when trying to view it after taking an exam.

This combination of settings causes the problem

Let Students View Results - Yes

Only Once After Each Attempt - Yes

Require LDB - Yes

Require LDB to view results - Yes

I tested it out in a dev course and it appears thatCanvas thinks you have already viewed the results when trying to view it after taking an exam. It looks like the way LDB refreshed and reloads the page in new windows consumes the single view the student gets.

Is this supposed to be the case? Is there a trick to enforce these settings using Lockdown, or is this a bug that one or both companies needs to resolve?

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Matt Lewis Jun 2, 2015 11:47 AM

I just tested this and didn't have any trouble. I took the quiz in LockDownBrowser (LDB) and immediately it showed the quiz response page after submitting. Note that you are still going to be in LDB when you have your chance to see the responses.

If this isn't happening, does it work if the quiz is not set for LDB and is taken in a regular browser?

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Michael Morris Jul 25, 2016 11:11 AM

I am having this issue as well. Was a resolution ever found?

2 people found this helpful

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Hannah Gage @ Michael Morris on Dec 11, 2016 3:20 PM

I am having the same problem.

2 people found this helpful

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Stephanie McClaren Dec 6, 2016 11:18 AM

Hi, my students are experiencing the same issue. When I test with a quiz set for LDB, but uncheck the "require LDB for feedback and results" there are no problems and there are no problems with the same quiz not uisng LDB at all. Has anyone been able to resolve this issue so that both the LDB and the "require LDB for feedback and results" can be checked?

1 person found this helpful

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dhulsey@nmjc.edu

@ Stephanie McClaren on Dec 6, 2016 12:08 PM

I don't think so. I have seen this problem as well though. Stephanie, consider reporting the issue to both Canvas and Respondus. Maybe they wqill fix it.

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Michael Morris Dec 7, 2016 7:51 AM

Just to update everyone, I found out the reason that this issue is happening explained to me by respondus. When you open LDB and log in, it only allows you to take one quiz. If you would like to take another, you must close LDB and re-open LDB. The issue persists where "taking the quiz" counts as one item in the session, where "reviewing the quiz after submitting" counts as another session. Therefore, it blocks the results and answers from being shown.

I would really like this fixed as it is a major headache. The problem is, it's not clear whether it's a canvas or LDB issue. I put in a ticket with respondus and they responded with the following:

[This]is an identified Canvas issue that has been reported to Instructure Support. We understand Instructure Support has scheduled a fixt for the issue but no date has been provided as to when this will occur. We suggest submitting a ticket to Instructure Support inquiring about a status update.

Never heard back from instructure or respondus about this. So...?????

6 people found this helpful

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Briana Keith @ Michael Morris on Sep 15, 2017 9:25 AM

Thank you for the update. We are having the same issue and this discussion saved me some time.

3 people found this helpful

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Kimberley Harris Mar 28, 2018 9:34 AM

Same issue here. Any further updates on this?

1 person found this helpful

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8 Replies

Matt Lewis Jun 2, 2015 11:47 AM
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Correct Answer
I just tested this and didn't have any trouble. I took the quiz in LockDownBrowser (LDB) and immediately it showed the quiz response page after submitting. Note that you are still going to be in LDB when you have your chance to see the responses.

If this isn't happening, does it work if the quiz is not set for LDB and is taken in a regular browser?
4 people found this helpful
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Michael Morris Jul 25, 2016 11:11 AM
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Correct Answer
I am having this issue as well. Was a resolution ever found?
2 people found this helpful
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- Hannah Gage @ Michael Morris on Dec 11, 2016 3:20 PM
  Mark Correct
  Correct Answer
  I am having the same problem.
  2 people found this helpful
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Stephanie McClaren Dec 6, 2016 11:18 AM
Mark Correct
Correct Answer
Hi, my students are experiencing the same issue. When I test with a quiz set for LDB, but uncheck the "require LDB for feedback and results" there are no problems and there are no problems with the same quiz not uisng LDB at all. Has anyone been able to resolve this issue so that both the LDB and the "require LDB for feedback and results" can be checked?
1 person found this helpful
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- dhulsey@nmjc.edu @ Stephanie McClaren on Dec 6, 2016 12:08 PM
  Mark Correct
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  I don't think so. I have seen this problem as well though. Stephanie, consider reporting the issue to both Canvas and Respondus. Maybe they wqill fix it.
  2 people found this helpful
  Like • Show 0 Likes0
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Michael Morris Dec 7, 2016 7:51 AM
Mark Correct
Correct Answer
Just to update everyone, I found out the reason that this issue is happening explained to me by respondus. When you open LDB and log in, it only allows you to take one quiz. If you would like to take another, you must close LDB and re-open LDB. The issue persists where "taking the quiz" counts as one item in the session, where "reviewing the quiz after submitting" counts as another session. Therefore, it blocks the results and answers from being shown.

I would really like this fixed as it is a major headache. The problem is, it's not clear whether it's a canvas or LDB issue. I put in a ticket with respondus and they responded with the following:

[This]is an identified Canvas issue that has been reported to Instructure Support. We understand Instructure Support has scheduled a fixt for the issue but no date has been provided as to when this will occur. We suggest submitting a ticket to Instructure Support inquiring about a status update.
Never heard back from instructure or respondus about this. So...?????
6 people found this helpful
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- Briana Keith @ Michael Morris on Sep 15, 2017 9:25 AM
  Mark Correct
  Correct Answer
  Thank you for the update. We are having the same issue and this discussion saved me some time.
  3 people found this helpful
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Kimberley Harris Mar 28, 2018 9:34 AM
Mark Correct
Correct Answer
Same issue here. Any further updates on this?
1 person found this helpful
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Lockdown Browser not allowing students to view quiz results

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