I am importing course content and it seems to be stuck in 'running'. I did the same thing yesterday, with the same response, so deleted that course to try again. Getting the same message.
Please advise
I am importing course content and it seems to be stuck in 'running'. I did the same thing yesterday, with the same response, so deleted that course to try again. Getting the same message.
Please advise
Hi Teri,
Thank you. I went to my institution first and they suggested I call Canvas using the phone number on the HELP page. I went to Help and searched fr 5 minutes and couldn't find a phone contact anywhere. Please advise or send the number so I can take the next step.
Thanks,
We recommend our people use the link on Help that says Report a Problem. It comes to our internal Help Desk first but we can escalate to Canvas.
I do not see an option for 'report a problem' . Please advise how to navigate to this option.
thanks
If you don't have Report A Problem on your help menu, then your institution has turned it off. They will need to tell you how they want you to contact Canvas. Here is the link from the Guides on what it should look like. How do I get help with Canvas as an instructor?
Teri, finally found the number (open in new tab didn't work, had to be direct from help button) and just got of 15 minutes on phone with Canvas - not solved, but they are escalating to the next level.
Thank you so much for your rapid assistance, I appreciate!
Lani
Hi, can you tell me what the progress is on this problem?
Please advise and thanks,
Lani Muelrath
Members of the Canvas Community wouldn't normally have access to the Canvas Help Desk staff's ticketing system to know what the progress is for the problem you reported. If you received any kind of e-mail notifications with a ticket number, you should be able to reply to that e-mail, and Canvas support will get back to you with an update. I hope this helps, Lani.
Hi, I called support on this issue a couple of weeks ago, and the person I talked to was escalating the problem to the next level.
I have not heard anything new with regards to outcome, so I have no idea if the issue is resolved. Please advise so I know how to proceed in continuing to set up my course for the next semester.
thanks,
Lani
Hi Lani Muelrath...
Since you've spoken with the Canvas technical support team, they have your issue logged, and they will let you know (usually via e-mail) if there are any updates to your ticket. Also, if it is a bug and they have to have their engineers make some corrections, they will let you know when that has been completed as well. Typically, you won't find communications with tech support in these forums, but there are tons of users here in the Canvas Community forums who will try our best to help troubleshoot with you as best we can. Creating a ticket with tech support was the right way to go, and I'm sure they'll be in contact with you soon.
Thank you for your response, yet I am concerned about follow through. It has been at least two weeks, and during this time I had anticipated already having my course set to go for the next semester. with no word of progress, it is unsettling, have you a suggestion for me? should I try calling again?
Hi Lani Muelrath...
I think that would be a good idea. If you have the ticket number that was assigned to your case when you first called, give that to the Help Desk as well so they can pull up any information related to your case for their reference.
I never received a ticket number. I am sorry to see that this has become such a cumbersome process, taking so much of my time to track this down, with no end in sight. Hopefully my email will surfice. Have you the phonenumber handy? Last time it took me quite a bit of time to find it. Thanks
Lani, Canvas's 24/7 support numbers are specific institution, so the Community won't be able to provide that information. However, if you click on the Help link in your global navigation menu (as depicted in How do I get help with Canvas as an instructor?), the phone number appears under "Canvas Support Hotline (Faculty)."
I recommend that you call support or ask your institution support to contact them. Sounds like an issue on the material you are trying to import but Canvas support can see what is happening