I support teachers and students with their use of Canvas. Most questions are easy to answer because people ask me how to do something. There is a lot of information online.
Sometimes people contact me because something is not working. A file is not uploading is the most common problem (in assignments, documents, Arc,...).
Most of the time I can solve the problem by recommending a different browser. It would be nice to create a list of these problems and the solutions that solved them.
A student is unable to upload a file in an assignment.
- What browser are you using? Google Chrome
- Is the browser up to date? Yes
- Clear your browser cache and cookies. Done, still not working
- Use your browser in incognito mode. Done, works
- It's most likely that the problem is caused by a extension. Disable all extensions. Done, works
- Enable your extensions one by one. Done, one extension (Avast) got deleted, still works. Problem solved
A teacher is missing some elements of the Canvas interface.
- What browser are you using? Microsoft Edge
- Is the browser up to date? No
- Update your browser. Done, works