AnsweredAssumed Answered

Canvas quiz continually crashing for one known student

Question asked by Mallory Rahe on Jan 16, 2018
Latest reply on Jun 1, 2018 by

This message was sent by a student on January 13th at 11:50pm PST, can you help me figure out what the problem might be? Was Canvas experiencing difficulties? Is there a way to figure out if this is happening to other students too?


"I have attempted the quiz for week one over 15 times now and it continually crashes. I do not know if this is a common issue, but it has become exceedingly frustrating as I try to navigate this quiz. After each resume, I was able to answer 2 or 3 more questions before the next crash; it has now gotten to the point where it crashes immediately upon every resume. Any help with this issue would be very much appreciated. I anticipate that by the time you have received this, the due date will have passed. Hopefully you will allow an extension given the circumstance. "