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Users missing from USER_DIM

Question asked by Rochelle Smits-Seemann on Jan 24, 2018
Latest reply on Jan 31, 2018 by Stuart Ryan

We are working with the canvasCLI tool to integrate canvas activity into our data warehouse. 


We have joined our student SIS data to canvas successfully using SIS_USER_ID in pseudonym_dim, however, when we try to get their GLOBA_CANVAS_ID from user_dim, there are no records for about 1/2 of our users. 


I'm joining pseudonym_dim.user_id =


As additional evidence of a problem with missing data, we have roughly 440k unique records in pseudonym_dim, and only 220k unique records in user_dim. 


Is there a reason users are not included in user_dim? We have good evidence that students enrolled in courses are those not included.