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Canvas at one university not working

Question asked by Amy Johnson on Jan 28, 2018
Latest reply on May 26, 2018 by

I use Canvas at three different universities.  I don't have any problems with two of the colleges.  With the third college, Canvas does not allow me to access the gradebook.  When I click on gradebook, the page times-out immediately.  About 50% of the time, Speedgrader does not work for the same reason, it times-out.  The college cannot duplicate the error, as when tech support signs on as me, it works.  The error is not with my computer, as the other colleges work fine.  I have tried different computers, browsers, and wifi networks, but nothing allows me access to the gradebook for the one college.  The college is stumped.  It's been over six months now.  Does anyone have any ideas?