AS a RTO we have a compliance requirement to issue certificates within 30 calendar days of the student's final assessment being marked and all units of competency deemed 'completent'. In this regard, I am seeking a method to enable our Trainers/Assessors let our Student Services Team know when a student has completed their studies.
At the moment, there is no ability to set up automated notification (or any template) emails in Canvas. An example of how this might work is an email is sent to Student Services to advise them a student's enrollment status has changed to 'concluded' (after a Trainer/Assessor has marked the final assessment). this would enable Student Service to review the student's record and initiate the certificate issuance process.
As this cannot occur in Canvas at the moment, I thought to ask how other RTOs are managing their compliance obligation to issue a certificate within 30 calendar days, especially when using contract Trainers/Assessors who may be located around Australia?
One method I have looked at is to:
1. deactivate the student, and then
2. conclude the student's enrollment in the course.
The challenge with this approach is our Trainers/Assessors are contract workers and not expected to 'deactivate' a student (for obvious reasons).
I have then tried method two which is:
1. conclude the student's enrollment in the course, and then try to
2. deactivate the student.
The problem is when the enrollment is concluded, I am unable to 'deactivate' the student from the course.
Any tips of suggestions on how I might achieve the outcome I am looking for, which is Method One?