Hi. There is a student who is having a problem with LockDown Browser. I have reviewed the configurations and there are also students who have already done the exam without inconvenience.Anyone know what might be happening?
I would recommend contacting the Respondus LockDown Browser support people. I am not sure many of the users in the Canvas community will be able to assist with this issue. You can contact support at Technical Support .
Hello Gimena Sierra. I have used LockDown Browser in the past but not recently. I did find the following page that has system requirements. Is it possible that the students is trying to access the browser from a system that does not meet these requirements?
System Requirements for LockDown Browser
I also see that Respondus has a page where a help ticket can be submitted (Technical Support). You could try Canvas support as well, but if it seems to be working for other students, the individual you have heard from may need to contact the IT department at your institution or Respondus directly to find a solution.
I hope this helps!
Retrieving data ...