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{"error":"document_not_found"} when Students Submit Google Doc assignment on Canvas

Question asked by Andrew Schwei on Apr 2, 2018
Latest reply on Apr 11, 2018 by Beth Crook

When students submit a Google Doc for an assignment on Canvas (using Google Drive LTI add-on), it appears to be successful on the student side; however, on the instructor side, an error message is displayed in the preview pane when scoring the submission using SpeedGrader: {"error":"document_not_found"}.  When attempting to download the file, an error file is produced.  Screenshots of the preview pane and the error file are attached.

 

Any ideas as to what would be causing this issue and/or steps to take to resolve it?

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