AnsweredAssumed Answered

TurnItIn Half Screen

Question asked by Kristin Lundstrum Champion on Apr 13, 2018
Latest reply on Nov 7, 2018 by Kristin Lundstrum

Hi Canvas Community!


With TurnItIn, we are experiencing an interesting issue! From an iPad, students are unable to submit work through TurnItIn - from Canvas Student or Safari. From their assignment submission screen, students can only see half of the TurnItIn window. When a student taps "Choose File" the next screen isn't visible. This makes it impossible to select the file that the student needs to upload and submit. The workaround is getting the file to a computer and uploading it that way but this isn't ideal as not all of our students have easy access to a computer off campus.


TurnitIn Submission Window Error


Here's an example. Sorry that the video is sideways, but you should be able to see what we're experiencing anyways.


We have a ticket open, but we are wondering if anyone else has the same challenge.