My students prefer to send me an email vias Canvas and I receive notifications from Canvas showing the email with the following note:
"You can reply to this message in Canvas by replying directly to this email. If you need to include an attachment, please log in to Canvas and reply through the Inbox."
However, I can never be able to this directly. I cannot use outlook to reply an email. Every time, I need to login Canvas and reply via it. Any suggestions?