Good morning! My apologies if this question has already been posted. Has anyone heard of student difficulties submitting assignments and quizzes using the Canvas Student app? (Either with Ios or Android?) We recently had several students submit an assignment, and the submission did not come through.
Thanks,
Nancy Webb
I'm going to tag the Canvas Mobile Users Group to get the right eyes (not mine ) on this.
Hi Nancy - How are students submitting their work? If they are making submissions with text entry, there was a known bug that should have been addressed with an update this past weekend.
Thanks Kristin and Tracey! We will let students know that they need to update their app, and see what happens from there.
Nancy
We have a student in our office right now who is unable to submit a document using the student app on an Android phone. She has tried repeatedly, and so have we with no success!
Frustrating for us, because it is so frustrating for our student.
Kelley
Kelley,
Have you entered a Canvas Help Desk ticket? I'd be interested on what they say.
Nancy
My Support Specialist asked the student to submit a ticket, but I don't see it in our queue yet.
At the risk of asking a question whose answer is "yes, of course," do you know if the student has tried uninstalling and reinstalling the Canvas Student app? We've seen a lot of such misbehaviors with recently updated apps disappear after uninstalling and then reinstalling.
Good luck!
-Linda
Yes, Linda J. Lee
That was actually one of the first things my support specialist tried after a couple failed attempts.
Yes, our students using iOS have had many problems with assignment submissions.
There's a few things you can do... 1) Check the font the student is using, try changing it. (This resolved an issue where we had students submitting blank work).
2) Make sure the Canvas app version is up to date. if your using an MDM (Jamf?) make sure that you force an update to the ipads.
3) see if updating the iOS version of your ipad fix's the problem.
This year, our district seemed to be plagued with submission issues.
Have any of the recent app updates fixed this issue? There have been three updates since 4/24.
Another option is a new feature that you will find inside the iPhone or iPad settings.
Go to (Device) Settings > Student (you'll have to scroll quite a bit) > Turn on "Reset Cache on Next Launch"
This will reset the data in the app that might be more helpful than an app reinstall.
Ryan Seilhamer,
We haven't heard of any new issues, and have been recommending to students that that update to latest app version.
Thanks for the new feature update!
Nancy W.
Ryan Seilhamer I am jumping in on this just to get some help. I had a teacher reach out to me on Friday with similar issues. Two students, both on Samsung Galaxy 7 devices could not submit their video recording/media upload. I am still searching the community to see if this is a known issue, but wanted to start in this thread since it is somewhat recent.
Hi Misty Joaquin,
I haven't heard of any issues specific to this, Android, or the S7. If it's only happening to students with this particular device, I'd suggest contacting Canvas support as this might be isolated to specific devices. Hope this helps!
Thank you! I will pass this along.
Not sure why I'm seeing these tickets
Jamil
On Mon, Sep 17, 2018, 5:40 AM mjoaquin@leisd.ws <instructure@jiveon.com>
Nancy Webb,
Have any of the recent app updates fixed this issue? There have been three updates since 4/24.
Another option is a new feature that you will find inside the iPhone or iPad settings.
Go to (Device) Settings > Student (you'll have to scroll quite a bit) > Turn on "Reset Cache on Next Launch"
This will reset the data in the app that might be more helpful than an app reinstall.