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Canvas Student App crashing when loading file from CamScanner

Question asked by Becky Charous on Apr 23, 2018
Latest reply on Jul 9, 2018 by Miranda Meyerson

I've been having my students submit handwritten work using CamScanner and the Canvas Student App.  It's been working fine all school year until this weekend.  Now, some of my students are reporting that the Canvas Student App crashes when trying to transfer a pdf file from CamScanner to the Canvas Student App.  Is anyone else experiencing this issue?  Any suggestions as to how to remedy the problem would be appreciated.  I know the iPhone version of the app was recently updated, and I am wondering if it is no longer compatible with CamScanner.

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