New Gradebook Losing Grades in Concluded Courses

Discussion created by hvaughn@pensacolastate.edu on May 9, 2018
Latest reply on May 14, 2018 by Stefanie Sanders

Our spring courses closed Monday at 4pm.  Our courses close by course dates and not by term dates. On Tuesday several instructors who had activated the new gradebook early on in the semester reported that grades were missing from the New Gradebook. Additionally there were extra empty rows between student names in the gradebook. This really freaked out several instructors since final grades were due. 


After investigating for us, Canvas support sent the following:


"It looks like this behavior happens when the course is concluded by term or course dates, and the new gradebook is enabled. Our engineers are investigating this unintended behavior in the new gradebook. I have attached an engineering tracker to your case so that you'll be notified when changes are made."


Our fix was to turn off the new gradebook.  By doing so, were able to retrieve the grades, and the extra rows were also removed.


Am wondering if anyone has experienced this?


gradebook_new new gradebook