My organization is using Google authentication for our users. An issue has arisen regarding the iOS app. Students cannot login to Canvas using the app but are able to log in on the website.
Anyone else have this issue?
First, I want to apologize for your question sitting in the community for so long without a response.
Second, it looks like you have stumped the Canvas Community. Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.
We also are experiencing this Issue. Has there been any solution?
We did find a resolution. In Canvas authentication, we gave Google position 1 and Canvas login position 2. See the image below.
I hope this helps!
I have a follow-up question. Since we went to Google oAuth, our administrators have been losing their admin permissions. We replace them, but shortly after they lose them again. Has this happened at your institution?
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