AnsweredAssumed Answered

Canvas observer create new user

Question asked by Graham Gay on May 29, 2018
Latest reply on Jun 5, 2018 by Kristin Lundstrum

The Canvas observer facility;

 

My institution is unable to set up online registration. So there is no way of creating a new user online. Canvas helps states this is possible by the institution?

 

The institution has since set me up as a user and sent email with password attached.

 

I can log in using a PC and the canvas login page, I can't change the password given by the school?

 

I can't log into the Canvas App I get the error "The email and password combination was invalid" displayed when I try to login via the canvas observer (Parent) using the App.

 

Overall frustration prevails, As the institution kept telling me for weeks, that I should create a new user using the canvas App, but hadn't and can't enable this feature? Perhaps if you send me the details of how to enable this feature I can pass them onto the institution to assist them?

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