The graphics have never displayed when using the app on my iPad, why?? They work using the browser but never in the app. Help!
Hi Christina Harper,
Without knowing the specifics of your device, app and browser, the best course of action is to always make sure that your device's ios (Operating System) is fully up to date and the most recent, and the same is true for any Canvas Apps and ALL browsers, mobile and regular. This is always the best chance of successful use of Canvas on any given device. If you do all of this and still aren't fully successful, you can assume that your device, for whatever reason, is not fully compatible with Canvas at this time, and then switch to another device.
I hope this information is helpful in general. Sincerely, Earl @ Pierce
Hi Christina - Out of curiosity, which Canvas app are you using? What Earl shared is a great place to start. If having an up-to-date iOS and app doesn't work, there may be some "behind the scenes" things, we may be able to troubleshoot further. Are you the only one experiencing the missing images? Are images missing across all of your courses, or is it course-specific?
Hi Christina Harper - Since you initially posted your question in the Canvas Community, there have been a few updates to Canvas Student for iOS and iOS itself. Do you still experience the issues with missing images?
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