AnsweredAssumed Answered

I need help logging in

Question asked by Caitlin McDermid on Jul 4, 2018
Latest reply on Aug 10, 2018 by

Hi, I have been struggling to use Canvas on my Chromebook for months now. I have no idea why but when I try to log in it says I have the username and password wrong. But I know for sure they are right because I triple check them to make sure they are correct. And what's even weirder is that when I log into any other computer I don't have this issue, it's only with this computer. 


So I tried to find a way around this issue and linked the log-in to Canvas through my Microsoft hotmail account, which is the same email that is on my Camvas profile. I managed to log in BUT THEN it comes up as an entirely new profile. I have no idea why this is such a big issue for me or why my Chromebook is acting this way. I'm hoping one of you guys can help me figure this out or if there is a way to link my hotmail account to my canvas account without it linking to a new profile (there's probably 3 new ones now after my failed attempts ^^;) Any help would be greatly appreciated. Have a good day.