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Slow load times for Word .docx files in document viewer

Question asked by Randall Coorough on Jul 30, 2018
Latest reply on Jul 30, 2018 by Kenneth Rogers

I'm wondering if anyone else is experiencing very long load times with the Canvas document viewer when viewing Word files? We are getting extremely long load times on Word .docx files (~640K and even some smaller files) that are not all that unusual with standard text and multiple image files. Are there any know issues that anyone knows about?