I'm enrolled in two courses and they keep glitching in and out of my canvas. Sometimes they appear one at a time or both, but they also keep disappearing. How can I fix this?
Sorry we didn't get back to you in August. I think your question got a little lost in the craziness of many schools starting in fall. I do hope you were able to get the enrollment issue resolved with your school. In the future, if this happens again, you will want to start with your local school admin. There should be a department at your school that manages Canvas and course enrollments.
Hi Chloe and welcome to the Canvas Community!
This is not expected behavior. Can I ask how you are accessing Canvas? Are you using a desktop, or a mobile device? If mobile, are you using the Student App or a browser? If you are using a browser either on a desktop or a mobile device, is the browser current? And finally, are you using Microsoft Edge (bad juju!).
Where are you looking for your courses? Are you looking for a course card on your dashboard, or are you using the Courses list?
This is rather challenging to diagnose remotely with no opportunity to see what you are seeing. We might be able to help you after you have answered these questions, but I strongly suggest you submit a support ticket. You can learn how at How do I get help with Canvas as a student? When in Help, choose the "Report a Problem" option.
Thank you! I am on my laptop and using Google Chrome, although I do have
microsoft edge on my laptop and have accessed canvas before with no
problems. I am looking in my courses list and it says at the top of the
page that I am not enrolled in any courses, which I know I am. Is this
I also emailed my school about it and they are working to solve the problem
but I'm not sure what the root of the problem is. I will go ahead and
submit a support ticket but I hope it can be resolved soon, as I'd like to
return to my courses Thanks again.
On Tue, Aug 7, 2018 at 3:04 PM Kelley L. Meeusen <firstname.lastname@example.org>
So turns out I can't submit a ticket for some reason: when I click on the
help button, it only has one feature on the bar which is to "search the
Is there anything else I can try? Thanks.
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